Customers with disability unable to purchase concert tickets online

December 2022

Ali* wanted to attend a concert with his son, who has a physical disability.

When purchasing tickets to the concert, Ali found that tickets for customers without a disability could be purchased easily online, but customers with a disability were required to fill in a form and wait to be contacted by the ticketing agency. Ali complained that this was a very cumbersome and time-consuming process.

Ali lodged a complaint of disability discrimination with ADNSW.

The complaint was resolved when the ticketing agency assured Ali that they were improving access to tickets for people with a disability and provided him with a $100 voucher to be used for his next ticket purchase.

*Name has been changed to protect the privacy of the individual