Guarantee of service

What we do

We are the New South Wales state government body that administers the Anti-Discrimination Act 1977 (the Act). We strive to eliminate discrimination in New South Wales by:  

• answering enquiries  
• investigating and resolving complaints
• raising awareness about discrimination and its impacts 
  
• granting exemptions to the Act
  
• advising the government about discrimination issues. 

What services do we provide?

We provide the following services:

• general enquiry service
• discrimination complaint handling service
• community information sessions.

What can you expect from us?

• We will treat you fairly, with courtesy and in an ethical way.
• We will handle your matter confidentially and according to the law.
• We will provide you with information about discrimination, but we do not offer legal advice.
• We aim to provide accessible services. Let us know if you need any adjustment to our service and we will try to accommodate you. 
• When you lodge a complaint, we may ask you for more information. 
• If we cannot handle your complaint, we can make the decision not to investigate. You can also withdraw your complaint at any time.

What we expect from you

ADNSW promotes respectful communication and has zero tolerance of verbal or written abuse. Such behaviour may result in restriction of our services to you.