September 2013
Gillian* is a below-the-knee amputee and wears a prosthesis. She was refused service of alcohol because a staff member saw she was unsteady on her feet and assumed she was drunk. When Gillian complained to the club’s management and told them she only had one leg, a staff member laughed at her.
Gillian lodged a complaint with ADNSW.
The matter was resolved when the club gave a written undertaking to conduct staff training on discrimination issues.
*Name has been changed to protect the privacy of the individual.
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