Disability discrimination is consistently the most common type of discrimination raised in enquiries and complaints to Anti-Discrimination NSW. In response to this, Anti-Discrimination NSW is working on a disability discrimination in goods and services project to better understand and address the barriers people with disability face when accessing goods and services in the retail sector.
Anti-Discrimination NSW conducted a consultation to better understand the barriers people with disability face when accessing goods and services, particularly in the retail sector.
Over 100 participants – including people with disability, carers and disability sector professionals – shared their experiences via survey and focus groups.
The findings highlighted common issues and identified several priority areas for improvement to improve accessibility and inclusion.
Read the ADNSW Disability Discrimination in Goods and Services Project: Consultation Report.
Anti-Discrimination NSW is committed to working with retailers, industry bodies and community organisations to:
Retailers who adopt inclusive practices reduce the risk of discrimination complaints and create welcoming spaces for a diverse customer base.
If you are interested in learning more about this project, please contact Morlai Kamara at morlai.kamara@justice.nsw.gov.au or 02 9268 5531
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