A Day in the Life of Tory Conciliation Officer

Published 31 October 2022

I joined ADNSW in 1995 initially as a phone Enquiry Officer. I grew up in a family with a strong sense of social justice and after finishing my law degree, working briefly as a lawyer and doing some volunteer stints for human rights organisations, I knew ADNSW was the place I wanted to work. I’ve been fortunate that ADNSW has been extremely supportive of flexible work arrangements when juggling my work and family commitments. 

Can you describe your role?

My role is varied and on any given day I can be interacting with multiple parties with a view to achieving a complaint outcome. This can be over the phone, by email or by a conciliation conference. 

What do you like most about your job?

Despite the length of time I’ve been working at ADNSW, I still find the work challenging and varied, and there is never a dull moment! I love working with passionate and dedicated colleagues who also share a sense of humour. I love that there are some days I feel like I’ve made a difference in empowering people to achieve resolutions and systemic outcomes.

What keeps you busy outside of work?

Anything that takes me outdoors! I am lucky enough to live within walking distance to the beach, and you will often find me at the beach walking, surfing, swimming or catching up with friends over a coffee. I am also a volunteer member of a local surf club which is my home away from home.