Customers with disability unable to purchase concert tickets online

December 2022

Ali* wanted to attend a concert with his son, who has a physical disability.

When purchasing tickets to the concert, Ali found that tickets for customers without a disability could be purchased easily online, but customers with a disability were required to fill in a form and wait to be contacted by the ticketing agency. Ali complained that this was a very cumbersome and time-consuming process.

Ali lodged a complaint of disability discrimination with ADNSW.

The complaint was resolved when the ticketing agency assured Ali that they were improving access to tickets for people with a disability and provided him with a $100 voucher to be used for his next ticket purchase.

*Name has been changed to protect the privacy of the individual

Last updated:

16 Dec 2022

Was this content useful?
We will use your rating to help improve the site.
Please don't include personal or financial information here
Please don't include personal or financial information here

We acknowledge Aboriginal people as the First Nations Peoples of NSW and pay our respects to Elders past, present and future. We acknowledge the ongoing connection Aboriginal people have to this land and recognise Aboriginal people as the original custodians of this land.

Top Return to top of page Top