Refused holiday accommodation as over 75

April 2020

Ron* is 82 and is fit and healthy. He tried to book holiday accommodation, but his booking was refused as the owner had a policy not to rent to people over the age of 75.

The accommodation was dark and not close to the car park, and the owner was worried that older people may trip over. 

Ron lodged a complaint with ADNSW. 

The complaint was resolved with Ron receiving a heartfelt apology, the owner changing the policy to remove the age restriction, and Ron receiving a reimbursement of $350 to cover the more expensive accommodation he had to pay for. 

*Name has been changed to protect the privacy of the individual