Australian visa considered insufficient form of identification for phone plan

February 2022

Amara* resides in NSW on an Australian visa. She applied for a particular pre-paid phone plan which includes international calls with a telecommunications provider.

This application was denied by the provider because she did not drive to have an Australian driver’s license or was a citizen to have an Australian passport which were the only accepted forms of identification for that plan.

Amara lodged a complaint of race discrimination with ADNSW.

The telecommunications provider advised ADNSW that they are working to improve and update their system so in the future they will be able to accept other forms of identification.

After discussions with the provider, Amara’s application was approved. She was provided with a discount on her phone bill for six months. Amara accepted that offer which resolved the complaint.

*Name has been changed to protect the privacy of the individual

Last updated:

22 Feb 2022

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We acknowledge Aboriginal people as the First Nations Peoples of NSW and pay our respects to Elders past, present and future. We acknowledge the ongoing connection Aboriginal people have to this land and recognise Aboriginal people as the original custodians of this land.

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