A Day in the Life of Anna Enquiries and Liaison Officer

Anna wearing glasses, smiling at the camera

Can you tell us a bit about yourself?

I’m an Enquiries and Liaison Officer with ADNSW, with a background in…you name it! I’ve packed t-shirts in a screen-printing factory, worked for an international airline, studied electronic engineering, worked on an IT helpdesk, and I did numerous temp assignments before joining ADNSW. Originally from Sydney’s Northern Beaches, I now live on Cammeraygal land. 

Why did you join Anti-Discrimination NSW?

I started in an admin position as an agency temp way back in 2001 – on a six-week assignment! The assignment was extended and eventually I successfully applied for the role of Administrative Assistant when it was advertised in 2004.

Through reading and registering complaints as part of my admin role, I found the Anti-Discrimination Act 1977 and its application really interesting and was lucky enough to be supported in doing a few acting opportunities as a phone enquiry officer. This eventuated into being permanently appointed as an Enquiries and Liaison Officer in 2007.

Can you describe your role? 

ADNSW’s Enquiry Service is a first point of contact for the general public in relation to information about our legislation and processes. We take thousands of enquiries each year – via phone, email and webform – from anyone who has a query about a discrimination issue in NSW, or our work and processes.

I refer people to other services when necessary and also do initial follow up work on complaints where further information is required – and this is all really interesting and rewarding work.

I also liaise with other ADNSW teams, provide statistics for our annual report and collaborate on joint projects, internally and externally.

What do you like most about your job?

It’s a challenging and varied job and I get to communicate with all types of people. I’m passionate about human rights outside of work too, so this is very much a perfect job for me. We have a wonderful team at ADNSW, and I really value the vast knowledge and work ethic of all my colleagues.

What keeps you busy outside of work?

My partner and I love bushwalking, but just walking around the local neighbourhood streets – especially during our various lockdown periods – has become a new favourite thing to do. We moved recently, so now there are whole new areas of neighbourhood to explore! 

Last updated:

08 Jun 2022

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We acknowledge Aboriginal people as the First Nations Peoples of NSW and pay our respects to Elders past, present and future. We acknowledge the ongoing connection Aboriginal people have to this land and recognise Aboriginal people as the original custodians of this land.

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