Anti-Discrimination NSW promotes respectful communication and has zero tolerance of verbal or written abuse. Read our Guarantee of service to learn more.
If you believe that you have experienced discrimination, sexual harassment, vilification or victimisation, you can make a complaint to us. You must put your complaint in writing.
When you lodge a complaint with Anti-Discrimination NSW, you are starting a legal process.
Anti-Discrimination NSW is impartial. We do not advocate for either party. It is your responsibility to provide clear and detailed information about the alleged discrimination.
Our procedures are guided by legislation, and while we can consider reasonable adjustments to support accessibility, we cannot alter the legal process to suit individual preferences.
You can fill in our complaint form or write a letter to the President of Anti-Discrimination NSW.
Our complaint form is available:
If you wish to write a letter, please follow these tips.
You can write your complaint in your language, and we will have it translated into English for free. If writing your complaint is not possible, you can contact us to discuss other ways to submit your complaint.
To help us manage your complaint efficiently:
Once your complaint is assigned to a Conciliation Officer, you will have the opportunity to discuss what supporting material is appropriate to submit.
We will use your document to decide how to deal with the complaint.
Please note that a copy of your complaint and any information you send to us will be shared with the person or organisation you are complaining about (however, you can request that your contact details are kept confidential).
If your complaint is referred to the NSW Civil and Administrative Tribunal, Anti-Discrimination NSW is required to provide full contact details of all parties.
You can send your complaint to us using our online form, or by email or post (if you have no access to email).
Postal address: Locked Bag 5000, Parramatta NSW 2124
Email: complaintsadb@justice.nsw.gov.au
We accept complaints made on your behalf by a parent, guardian or carer, or organisations such as unions and other representative bodies. Your representative must name you as the complainant and make it clear that you agree to lodging the complaint.
If you are a child or a person with a disability and you wish for somebody to make a complaint on your behalf, please contact us for more information.
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